We at the Mitchell Martin Companies have shifted our staff to remote work like most businesses in the wake of the COVID-19 pandemic. Reviews have been mixed; some people enjoy the flexibility of remote work while others are missing the direct contact and structure of working in an office environment.
While staff are adjusting to this new normal, our managers are also shifting their approach to accommodate a new way of supporting their teams. We asked our managers to provide their thoughts on best practices and compiled their answers below.
Clear guidelines:
When working with a remote team, it’s important that everybody is on the same page. Setting clear definitions of what’s expected of each employee is an essential first step in creating a cohesive and productive remote team.
Communication:
Out of sight doesn’t have to mean out of mind. When dealing with remote workers, it’s important to maintain open lines of communication at all times. Unlike working with a team that is physically present, remote workers don’t get the same natural sense of inclusion. Communicating effectively and often, especially using video, is a good way to build team spirit while ensuring consistent quality.
Goal-orientation and flexibility:
People who work remotely tend to be more goal-oriented than on-site workers. They’re used to being paid on results rather than staying the distance nine-to-five. Try to shift expectations to this way of thinking for all staff, especially those who may be struggling with working from home.
Infrastructure:
Make sure that everyone has the necessary tools to get the job done effectively. This means hardware, software, and essential infrastructure, such as a fast internet connection, and reliable computers and applications. Also make sure that everyone understands how to use the technology. People may not be familiar with tools such as video conferencing and these are critical applications that will help keep everyone feeling connected.
Follow up:
Keep up with regular reports and updates. Follow up on personal goals and achievements. Being inclusive and involved with your remote team will not only ensure quality but also help maintain personal connections that some may feel are lacking when they are not physically present.
Reward success:
Some people may still struggle, despite our best efforts. The current coronavirus crisis and fear of an unknown future is hard on everyone emotionally. Take every opportunity to celebrate successes in order to maintain a positive environment.
Make time for mental, physical, and emotional health:
During these challenging times it’s important to make time for yourself. You may have to do things that you are not normally accustomed to doingto maintain a positive mental attitude.
Working from home is now our new normal for the foreseeable future. Just like every new concept, it takes some time to get used to, but being able to do so will help ensure your team’s success and well-being.