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Associate Tech Support Analyst

Location

Merrifield | VIRGINIA

FlexibiliTY

On Site / Unspecified

Position type

IT Contract
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Job Description

Title: Associate Tech Support Analyst

Location: Merrifield, VA
Employment Type: Contract

Compensation:
Pay Range$55.00 Per Hr

Description
This position is a contract role requiring onsite presence five days a week at our headquarters in the USA. 
The role involves providing technical support, handling hardware issues, and managing IT assets. 
Candidates should have experience with ticketing systems and possess strong communication skills.

Key Responsibilities
Deploy and image laptops and desktops for new employees.
Provide end-to-end troubleshooting and hardware support.
Manage the return merchandise process for testing returned devices.
Handle IT asset recovery and offboarding procedures.
Fulfill software installation and update requests, and support virtual environments.

Qualifications
1-5 years of experience in desktop or technical support.
Proficiency with a ticketing system similar to ServiceNow.
Strong communication skills for daily updates and status reports.
Experience with imaging and deploying hardware.
Comfortable working onsite five days a week.

Core Technologies
Ticketing System | Virtual Environments | Imaging Software | Hardware Troubleshooting Tools

Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy. 

Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4 

EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement 

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2026-09-02 08:27:00.0
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Hiring Timeline

Here’s what happens after you apply for a job with Mitchell Martin.  You can also watch this short video about our process. 

1. After you apply, our AI screening tool, Parker Miller, may contact you by phone, text, or email with follow-up questions.  You can opt out and still be considered.

2. For certain technical roles, you may be asked to complete an IT skills assessment, which we’ll take into account along with your responses.

3. If there’s a strong fit, one of our recruiters will reach out to schedule an interview.

Learn More

Ready to take the next step as

Associate Tech Support Analyst?
Apply now