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Manager, Disaster Recovery & Major Incident Response

Location

NEW YORK | New York

FlexibiliTY

Hybrid

Position type

IT Direct Placement
Apply now

Job Description

Title: Manager, Disaster Recovery & Major Incident Response

Location: New York, NY
Employment Type: Full Time (Hybrid)

Compensation:
Pay Range: $128,500-$173,750 Per Year

Job Summary:
• Join our team in a dynamic role responsible for overseeing disaster recovery and major incident response operations. 
• Based in New York City, this full-time position involves coordinating IT service restoration and ensuring business continuity. 
• The role requires expertise in generic technology management and strong leadership skills.

Key Responsibilities:
• Coordinate disaster recovery and major incident management efforts, ensuring effective communication and task assignment.
• Lead cross-functional teams during incidents, managing recovery actions and overseeing communications.
• Maintain readiness by validating playbooks and ensuring operational continuity during incidents.
• Oversee disaster recovery plan execution and ensure compliance with standards and policies.
• Conduct post-incident reviews and recommend improvements for operational resilience.

Qualifications:
• 8 years of experience in IT operations or incident management roles.
• Proven leadership in major incident response and disaster recovery.
• Strong understanding of recovery strategies and business continuity concepts.
• Effective communication skills with executive presence.
• Availability for afterhours, weekend, and holiday incident management.

Core Technologies:
• ITIL | ISO 22301 | NIST | Generic Technology Name

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy 

Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks 

Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4 

EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement 

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2026-08-12 15:55:00.0
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Hiring Timeline

Here’s what happens after you apply for a job with Mitchell Martin.  You can also watch this short video about our process. 

1. After you apply, our AI screening tool, Parker Miller, may contact you by phone, text, or email with follow-up questions.  You can opt out and still be considered.

2. For certain technical roles, you may be asked to complete an IT skills assessment, which we’ll take into account along with your responses.

3. If there’s a strong fit, one of our recruiters will reach out to schedule an interview.

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Manager, Disaster Recovery & Major Incident Response?
Apply now