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Telecommunications Technician III

Location

Milwaukee | WISCONSIN

FlexibiliTY

On Site / Unspecified

Position type

IT Contract
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Job Description

Telecommunications Technician III – Milwaukee, WI – Contract

Description

  • Provide support for enterprise voice and unified communications systems.
  • Manage phone number inventory and lifecycle.
  • Handle ticket queue and respond to incidents efficiently.
  • Coordinate with carriers for telecom expense management.
  • Administer E911 and manage records.
  • Support user training and adoption of new technologies.
  • Learn and implement new communication technologies.

Key Responsibilities

  • Support VOIP systems to enhance customer experience.
  • Analyze trends and suggest process improvements.
  • Collaborate with project teams on VOIP system tasks.
  • Maintain VOIP systems and ensure record accuracy.
  • Provide user education on system functionalities.

Qualifications

  • 3-5 years of experience as a voice and communications technician or analyst.
  • Experience in moves, adds, changes, and user provisioning across multiple platforms.
  • Knowledge in telecom expense management and carrier coordination.
  • Ability to document user-friendly training materials.
  • Experience with enterprise communication technologies.

Core Technologies

VOIP Systems | Unified Communications | Telecom Management | E911 Platforms

Contact Information

[insert the recruiters name and email]

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

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2026-08-20 13:34:00.0
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Hiring Timeline

Here’s what happens after you apply for a job with Mitchell Martin.  You can also watch this short video about our process. 

1. After you apply, our AI screening tool, Parker Miller, may contact you by phone, text, or email with follow-up questions.  You can opt out and still be considered.

2. For certain technical roles, you may be asked to complete an IT skills assessment, which we’ll take into account along with your responses.

3. If there’s a strong fit, one of our recruiters will reach out to schedule an interview.

Learn More

Ready to take the next step as

Telecommunications Technician III?
Apply now