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Technical Support Specialist

Location

Allen | TEXAS

FlexibiliTY

On Site / Unspecified

Position type

IT Contract
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Job Description

Technical Support Specialist – Contract – $24-34 per HR

Description

Join a dynamic team providing remote support to critical sectors. This onsite contract role involves troubleshooting, incident management, and customer support. The position requires a strong technical background and the ability to communicate complex concepts effectively. You will work closely with engineering and product teams to enhance service quality and drive improvements. The role supports 24/7 operations, with shifts based on business needs.

Key Responsibilities

  • Serve as the primary contact for customer support via various communication channels.
  • Manage and resolve incidents in line with service level agreements.
  • Document triage details and resolution steps accurately.
  • Collaborate with cross-functional teams to drive service improvements.
  • Identify opportunities for workflow and process enhancements.

Qualifications

  • Minimum of 3 years of experience in a technical support role.
  • Strong networking knowledge, including protocols and troubleshooting.
  • Proficiency in using generic office and operating system software.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and work independently.

Core Technologies

Networking Protocols | Generic Office Software | Operating Systems | VoIP | Radio Technologies

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)

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2026-10-02 08:49:00.0
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Hiring Timeline

Here’s what happens after you apply for a job with Mitchell Martin.  You can also watch this short video about our process. 

1. After you apply, our AI screening tool, Parker Miller, may contact you by phone, text, or email with follow-up questions.  You can opt out and still be considered.

2. For certain technical roles, you may be asked to complete an IT skills assessment, which we’ll take into account along with your responses.

3. If there’s a strong fit, one of our recruiters will reach out to schedule an interview.

Learn More

Ready to take the next step as

Technical Support Specialist?
Apply now